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Orders & Delivery
How much does delivery cost?
Delivery is calculated at checkout once you enter your address, so you see the exact cost before you pay. Charges vary by destination and the service you choose.
How long will delivery take?
UK orders arrive in 2–4 working days. Nigerian orders take 2–5 working days. International orders take 7–14 working days depending on destination and customs. Orders placed after 2pm are dispatched the next working day.
Do you ship internationally?
Yes. We ship worldwide from the UK and Nigeria. International customers may be charged import duties or taxes by their own country — these aren’t included in your order total and are payable to your local customs authority.
What happens after I place my order?
You’ll get an order confirmation email straight away. Once we’ve packed and dispatched it, you’ll receive a second email with your tracking number. If the confirmation doesn’t arrive, check your spam folder before contacting us.
How do I track my order?
Your dispatch email contains a tracking number and a link to the carrier’s site. If you have an account, you can also see it under My Account → Orders. Tracking can take up to 24 hours to activate after dispatch.
How do I choose the right size?
Every product page has a size guide with exact measurements. Measure a garment you already own and love, then compare — it’s far more reliable than guessing from a size label, since sizing varies between brands. If you’re between sizes or unsure, email us and we’ll advise.
Payment & Returns
What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard and Verve. Your payment is processed securely and we never see or store your full card number.
When is payment taken from my account?
Payment is taken as soon as you complete checkout. If your card is authorised but the order fails, any held amount is released back to you automatically, usually within 3–5 working days.
Why is the price showing in a different currency?
Our site automatically displays prices in your local currency based on where you’re browsing from. You can change it any time using the currency selector in the header. Prices convert at current exchange rates, so they may shift slightly day to day.
What is your returns policy?
You have 30 days from delivery to return anything. Items must be unworn, unwashed and have their tags attached. Email us with your order number and we’ll send you a returns reference and the correct address.
What if my item arrives damaged or isn't what I ordered?
Contact us within 14 days with your order number and a photo. We’ll cover return postage and send a replacement or full refund — your choice. This is our mistake to fix, not yours.
How long do refunds take?
We process refunds within 14 days of receiving your return, back to your original payment method. Your bank may take a further 3–10 working days to show it. We’ll email you as soon as it’s issued.
