Last updated: July 2026

The short version

• 30 days to return anything, from the day it arrives
• Items must be unworn, unwashed, with tags attached
• Refunds go to your original payment method within 14 days of us receiving the item
• We pay return postage if the item is faulty, damaged or not what you ordered
• You pay return postage if you changed your mind

We build our clothes to last. If something isn’t right, we would rather fix it than have you keep something you will never wear.

Your right to cancel

If you are in the UK, you have the right to cancel your order for any reason within 14 days of receiving it, and a further 14 days to send the goods back.

Our 30-day returns window is longer than the law requires and sits on top of this right, not instead of it. Nothing in this policy affects your statutory rights.

To cancel, email dreamyworldglobal@gmail.com with your order number. You do not need to give a reason.

Our 30-day returns window

You can return any eligible item within 30 days of delivery for a refund or exchange. The 30 days run from the day the item arrives, not the day you ordered.

Condition of returned items

To be accepted, items must be:

• Unworn and unwashed
• Free from marks, stains, perfume, deodorant and smoke
• In their original condition with all tags still attached
• In their original packaging where practical

We inspect every return. If an item comes back worn, damaged or missing tags, we may refuse the return or reduce the refund to reflect the loss in value.

Trying something on to check the fit is fine. Wearing it out is not.

How to return an item

1. Email dreamyworldglobal@gmail.com with your order number and which items you are returning
2. We will reply within 1–2 working days with a returns reference and the correct address
3. Pack the items securely and include the returns reference
4. Send them to the address we give you, and keep your proof of postage

Please do not send anything back before contacting us. We cannot track unannounced returns, and parcels sent to the wrong address may not reach us.

Items we cannot accept

• Underwear, swimwear and socks once the hygiene seal is removed
• Items made or altered to your specification
• Gift cards
• Items marked Final Sale at the time of purchase
• Anything returned after 30 days

This does not affect your rights if an item is faulty.

Who pays for return postage

You pay when you are returning something because you changed your mind, it did not suit you, or you ordered the wrong size. We recommend a tracked service — until the parcel reaches us, the item is your responsibility.

We pay when the item is faulty, damaged in transit, or not what you ordered. Contact us first and we will cover the cost or send you a prepaid label.

Refunds

Once we receive and inspect your return, we will email to confirm.

• Refunds are issued to your original payment method
• We process refunds within 14 days of receiving the item back
• Your bank or card provider may take a further 3–10 working days to show it
• Refunds are made in the currency you originally paid in. Because exchange rates move, the amount in your local currency may differ slightly from what you paid. We refund the original transaction amount.

Delivery charges. If you return your entire order within the 14-day cancellation period, we refund the standard delivery charge you paid. If you chose an upgraded delivery service, we refund the standard rate only. We do not refund delivery charges on partial returns.

Exchanges

We are happy to exchange for a different size or colour, subject to availability.

Email us with your order number and what you would like instead. The fastest route is usually to return the original for a refund and place a new order, so you secure the size before it sells out.

Faulty, damaged or incorrect items

If something arrives faulty, damaged or is not what you ordered, contact us within 14 days of delivery with your order number and photographs.

UK customers have 30 days from delivery to reject a faulty item and receive a full refund, and up to six months to request a repair or replacement. If a repair or replacement is not possible, you are entitled to a refund.

We cover return postage on all faulty items, and will refund, replace or repair — your choice within the first 30 days.

Normal wear over time is not a fault. If you are unsure, send us photos and we will tell you honestly.

Nigerian customers

Nigerian customers have the right to return defective goods and receive a refund, replacement or repair under Nigerian consumer protection law. Our 30-day policy applies to you in the same way.

International returns

Mark the parcel clearly as “RETURNED GOODS” on the customs declaration. Parcels declared as new goods may attract import duties, which we will deduct from your refund.

We cannot refund customs duties or import taxes you paid on the original order. You may be able to reclaim these from your local customs authority.

Orders that have not arrived

Contact us if your order has not arrived within the estimated delivery window. We will trace it with the carrier. If it is confirmed lost, we will replace it or refund you in full.

Contact

Email: dreamyworldglobal@gmail.com Phone: +44 7350 165569 (UK) / 0810 028 9629 (Nigeria)